Information Collection and Use
We collect personal information when you use our services, such as when you book a tour, subscribe to our newsletter, or contact us for assistance. The personal information we collect may include your name, email address, phone number, and other information you provide us.
We use this information to provide our services to you, to communicate with you about your bookings and inquiries, and to improve our services.
We may share your personal information with third-party service providers, such as hotels, transportation providers, and tour guides, in order to provide our services to you. We may also share your information with our partners for marketing purposes, but only with your consent.
We will not sell or rent your personal information to any third party without your explicit consent, except as required by law or as necessary to provide our services to you.
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, disclosure, or use.
Cookies and Other Tracking Technologies
You can choose to disable cookies or to set your browser to alert you when cookies are being sent. However, please note that disabling cookies may affect your ability to use our services.
Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of these websites before providing any personal information to them.
Terms and Conditions for Real Cambodia Tours
Booking and Payment
1.1 Multi-day Tours
Your booking is confirmed once you pay a deposit (30% of the total cost). This amount is quoted on a case by case basis. Your booking is not confirmed until a deposit has been made. Please pay within 15 working days of making your booking. Your remaining balance for your tour is due 2 months before the tour start date and arrival in Cambodia. Any bookings made less than 2 months before the start of your tour, requires full payment at the time of booking. 30% of this amount will be allocated as a non-refundable deposit. Your Tour Manager will clarify this amount with you when your invoice is created.
1.2 - Day Tours
All day tour bookings should be paid in full at the point of booking (unless otherwise stated) and are non-refundable. Please note that in the unlikely event that we cancel the trip for any reason, we will repay all day tour fees in full.
1.3 Payment can be made by bank transfer or PayPal. Additional fees may apply for certain payment methods.
1.4 Real Cambodia Tours reserves the right to cancel a booking if full payment is not received by the due date.
Cancellation and Refunds
2.1 If you decide to cancel your trip for any reason, your trip deposit is non-refundable. Refunds will be made for the remainder of your tour fee according to the following schedule:
· Full – 1 month or more before trip’s start
· 50% – 2 weeks or more before trip’s start
· 25% – 5 days or more before trip’s start
· 0% – less than 5 days before trip’s start
Please note that in the unlikely event that we cancel the trip for any reason, we will repay all tour fees and deposits in full.
The Real (Cambodia) Tours accepts no responsibility for flight bookings or cancellation for our guests. Guests book flights at their own discretion and risk. We recommend booking your flight only once your tour is 100% guaranteed.
2.2 Real Cambodia Tours reserves the right to cancel a tour at any time due to unforeseen circumstances, such as natural disasters or political unrest. In such cases, a full refund will be provided.
2.3 Real Cambodia Tours is not responsible for any additional expenses incurred due to tour cancellations or changes, such as flight or hotel costs.
Tour Itinerary and Changes
3.1 Real Cambodia Tours reserves the right to modify the tour itinerary if necessary due to unforeseen circumstances, such as weather conditions or road closures.
3.2 Real Cambodia Tours is not responsible for any missed activities or experiences due to changes in the itinerary.
Health and Safety
4.1 Real Cambodia Tours prioritizes the health and safety of its clients. Clients are responsible for their own health and safety during the tour and must inform Real Cambodia Tours of any medical conditions or concerns.
4.2 Real Cambodia Tours reserves the right to refuse service to clients who are deemed unfit to participate in the tour due to health or safety concerns.
5.1 Real Cambodia Tours is not liable for any injury, illness, loss, or damage to personal property during the tour.
5.2 Real Cambodia Tours is not liable for any damages or expenses incurred due to changes in the itinerary or tour cancellations, such as flight or hotel costs.
6.1 Real Cambodia Tours strongly recommends that clients purchase travel insurance to cover any unforeseen circumstances that may occur during the tour, such as illness, injury, or trip cancellations. We require all participants on Day Tours and Multi-day Tours to have their own insurance. Insurance is not included in the cost of any The Real (Cambodia)Tours’ experiences. Guests accept responsibility to ensure they have adequate coverage for their trip.
7.1 Clients are responsible for ensuring that they have all necessary travel documents, such as passports and visas, before the start of the tour.
7.2 Real Cambodia Tours is not responsible for any expenses or delays incurred due to incomplete or incorrect travel documents.
8.1 Any disputes or complaints must be brought to the attention of Real Cambodia Tours during the tour. Real Cambodia Tours will make every effort to resolve any issues in a timely and fair manner.
8.2 Any disputes or claims not resolved during the tour will be governed by the laws of Cambodia and resolved through binding arbitration.
Child Protection Policy for Real Cambodian Tours
Real Cambodian Tours recognizes its responsibility to protect the welfare of children and young people who may come into contact with our staff or services. This Child Protection Policy outlines our commitment to creating a safe and secure environment for all children and young people who engage with our tours and services.
Real Cambodian Tours is committed to ensuring the safety and welfare of children and young people who use our services. We recognize that children and young people are vulnerable and may require additional protection to prevent abuse or harm.
Staff Recruitment and Training
3.1 All Real Cambodian Tours staff and contractors who work with children and young people must undergo a background check and provide references.
3.2 Real Cambodian Tours staff and contractors will receive training on child protection and appropriate conduct when working with children and young people.
Code of Conduct
4.1 All Real Cambodian Tours staff and contractors who work with children and young people must adhere to a code of conduct that sets out appropriate behavior when working with children and young people.
4.2 The code of conduct includes guidelines on appropriate physical contact, language, and behavior around children and young people.
Reporting and Responding to Child Protection Concerns
5.1 Real Cambodian Tours staff and contractors who have concerns about the welfare of a child or young person must report it to the designated child protection officer.
5.2 The designated child protection officer will respond to all reports of child protection concerns and take appropriate action, including reporting to the relevant authorities.
Confidentiality and Information Sharing
6.1 All information related to child protection concerns will be kept confidential and shared only with those who have a need to know.
6.2 Information will be shared with relevant authorities only in accordance with legal requirements.
Communication with Children and Young People
7.1 Real Cambodian Tours will communicate with children and young people in an age-appropriate and respectful manner.
7.2 Children and young people will be provided with clear information about what they can expect during tours and services, as well as their rights and responsibilities.
Safeguarding in Service Delivery
8.1 Real Cambodian Tours will take steps to ensure that services and activities are delivered in a safe and secure environment for children and young people.
8.2 This includes taking appropriate measures to ensure that children and young people are not placed at risk of harm during tours and services.
Review and Monitoring
9.1 This Child Protection Policy will be reviewed annually to ensure that it remains relevant and effective.
9.2 Real Cambodian Tours will monitor compliance with this policy and take appropriate action to address any breaches or concerns.